Complaints Handling

Most queries, issues and problems can be resolved or answered by the class teachers. We also have a leadership structure that enables escalation of complaints should this be required. Each year group has a Year Group Leader and the school also has a Deputy Headteacher who are available to resolve issues.

Parents are welcome to contact the Deputy Headteacher and Headteacher to discuss any issues but particularly if they feel that an issue needs escalating further.

The management of the Gloucestershire Learning Alliance (GLA) has responsibility for the operations of all Academies that are part of our alliance of schools. We recognise that there will be occasions when parents, pupils or others who have contact with any aspect of our work will want to make a complaint. A document sets out the overall framework applying to all constituent Academies for dealing with complaints by people other than staff who should follow the Grievance Procedure. Each academy is required to have its own specific Complaints Policy governing matters on its premises.

This Policy and Guidance takes into consideration the Education Act 2002)

Click here to visit our policy page to view the school Complaints Policy

Click here for the GLA Complaints Policy

Our schools are orderly, safe places, where relationships between staff and visitors demonstrate mutual respect and recognition of shared responsibility for pupils’ welfare and educational progress. Parental involvement is an important factor in educational success and in dealing with emerging problems at an early stage and we recognise that when school and parents work together in a positive relationship, the children will reach their full potential and have a successful educational journey.

However, on occasion, the behaviour of a minority of parents can cause severe disruption or worse, resulting in abusive or aggressive behaviour towards staff, pupils, or other members of the school community.

Click here to visit our policy page where you can view our Resolving Concerns with School policy.